Terms of Service
Last updated: September 29, 2026
1. Service and operator
Lewih is salon operations software from PT GUSSY INOVASI MANDIRI, available through lewih.com and app.lewih.com. These terms apply to access and use of the service. Send questions to support@lewih.com.
2. Accounts and authority
Use accurate registration information and an email address you can access. Account owners must have authority to manage the salon and give team access. Each user is responsible for protecting their credentials. Account owners are responsible for roles, permissions, and revoking access from users who are no longer authorized.
3. Data and permitted use
You must have the rights and lawful basis to enter and use customer, staff, and business data. Do not use the service for unlawful activities, access another salon’s data, disrupt the service, or bypass access restrictions. Salons remain responsible for the records they enter; personal data use follows the Privacy Policy.
4. Plans and payments
The Free plan is available; paid plans start at Rp99,000 per location per month. Module access and the total cost of a paid plan are confirmed on WhatsApp before activation. Before paying, also confirm the service period, payment method, and the cancellation and refund terms that apply to your account. Changes for future periods must be communicated before taking effect. Billing, cancellation, and refund questions are handled through support@lewih.com with regard to the transaction and applicable consumer rights.
5. Business records and decisions
Users are responsible for checking data, settings, and results before making decisions. Reports do not prove cash or bank reconciliation. Payroll records require review and approval; the service does not replace accounting, tax, employment, or legal advice.
6. Availability and support
Maintenance, network interruptions, and service provider dependencies may affect access. Continuous, uninterrupted availability is not guaranteed. Report problems through support with the necessary information, without including passwords. Specific service levels apply only when agreed in writing.
7. Access restrictions and termination
Access may be restricted to address misuse, security risks, legal requirements, or unmet subscription obligations. Contact support for clarification or to raise an objection. To close an account or request action on data, contact support; we will explain the steps and consequences, including applicable retention obligations.
8. Intellectual property
The service’s trademarks, design, and software belong to its operator or the relevant rights holders. Using the service does not transfer those rights. You retain your lawful rights to the data and material you enter and permit the processing necessary to provide the service.
9. Responsibility and disputes
The parties’ rights and responsibilities follow Indonesian law and applicable agreements. These terms do not remove consumer rights or liability that cannot lawfully be excluded. First send complaints to support@lewih.com to seek a resolution. If resolution is not reached, the parties may use dispute resolution mechanisms available under the law.
10. Changes to these terms
The latest version appears on this page. Material changes to rights or obligations are communicated through appropriate channels and take effect in accordance with the law and the relevant subscription agreement.